Every Day Counts is FHWA’s initiative to work in partnership with AASHTO to foster a culture of innovation. The program issues a progress report on the initiatives that have been implemented to track how they are performing.
Utilizing the principles and practices from Lean Process Improvement, the Colorado Department of Transportation launched an effort to improve operations to better serve customers.
Once you have the basics mastered – leadership is engaged, employees are getting empowered, and communication is constant; tracking performance belongs in innovation culture. It is how everyone can tell what works and what doesn’t and it feeds communication.
At Google, measures are the basis for determining the success of an idea, but the measures are not prescriptive; in some instances an idea’s impact may be measured in terms of profit, in others it may be in terms of customer satisfaction, or user adoption.
At ITD, they get about 400+ ideas each year. Simply tracking the ideas submitted to your ideation platform helps leadership gauge the success of their efforts and figure out where to focus on. Stats like these help show how effective an innovation program is and can also motivate employees.
Don’t be afraid to report out the data: cost savings and efficiencies captured in metrics can be the ‘hard information’ that convinces employees and external stakeholders alike that innovation is working.